Remote Jobs on AfriSplash Remotely

Job requirements

We're looking for smart, customer service-focused people to help our customers with daily issues by answering questions about features and integrations, creating newsletters, and managing subscribers. Moreover, you will review customer accounts to make sure they comply with our Anti-Spam Policy.

• 2+ years of customer support experience (Live chat + email support), preferably in SaaS
• Fluency in speaking and writing in English (a secondary language is a plus!)
• Tech savvy - good knowledge of DNS, API, HTML, WordPress, E-Commerce tools, and Email Marketing (this would be a BIG plus)
• Outstanding attention to detail (if you apply, include the word lite somewhere in your application)
• Experience with Intercom, HelpScout, and Slack would be a plus
• You strongly resonate with MailerLite's values
• Fast and independent thinker, quick learner, attentive to details, team player
• Enjoys working in Customer Support as a career choice
• Remote work experience